> Frequently asked questions

Is the château du Haut-Koenigsbourg open all year round?

Yes, the château du Haut-Koenigsbourg is open every day except January 1st, May 1st, December 25th and Mondays from January and February.

Useful information on the château’s opening hours may be found on this page.

When is the best time of day to visit during the busier times of year (during the school holidays or bank holiday weekends, for example)?

We would recommend you come as early as possible, ideally as soon as the château opens in the morning or else towards the end of the day (about 2 hours before the château closes).

Am I entitled to a discount on the entry price or even to free entry?

Click here for information on admission fees for 2016. You will be able to see whether you can have a discount on the normal admission fee or even get into the château for free.

Entry is free all year round for young people under the age of 6 who are visiting with their family. Entry to the château is also free for all on the first Sunday of the month from November through to March, during the Museums at Night programme (in May) and during the European Heritage Days (third weekend in September).

Which methods of payment are accepted?

Tickets are bought directly from the ticket office at the château. Tickets may be paid for in cash (euros only), by French cheque (please have valid ID with you), by credit or debit card (Visa or MasterCard), chèques-vacances (holiday vouchers) or chèques culture (vouchers that may be used in various cultural and tourist attractions).

I’ll be coming to the château by car – where can I park? Is there a charge for parking?

There are 150 free parking spaces beside the château.

About 10 spaces are reserved for motorbikes and 15 spaces are designed for coaches.

Are there any disabled parking spaces?

Yes, there are 7 parking spaces reserved for disabled visitors (the spaces that are the nearest to the château entrance).

Can you travel to the château in public transport?

Yes, from March to December there is a shuttle bus service between the château du Haut-Koenigsbourg and Sélestat train station. The timetable of services is updated annually.

Tickets cost 2 euros per person.

The ticket entitles you to a discount off the price of your château entrance fee (offer not available for groups).

This service also goes to the Montagne des singes (Monkey Mountain) attraction, the Volerie des aigles Birds of Prey park, Kintzheim town centre and the Cigoland amusement park.

I have accessibility issues. Is it still possible for me to visit the château?

The château is accessed via a 300 metre-long earth path that slopes gently upwards from the car park.

The outside areas, from the car park to the lower courtyard, are accessible to people in wheelchairs, accompanied by their helper.

The tour circuit includes 300 steps of varying height and direction.

There is  an audiovisual interpretative centre especially designed for people with reduced mobility. Advance booking is not necessary. A 20 minute film is shown in the centre. Audio commentary (via individual headphones), is available in French, German and English and may be tailored to suit the visitor’s age and their ability to understand the subject matter (commentaries for children and adults).

You will find more information on how the château is making it easier for those with accessibility issues to visit the site on this page.

How much time do I need to visit the château?

Whether you take a guided tour or not, it usually takes about an hour to visit the château. The average length of time spent by visitors at the château is around 2 hours, from their arrival at the car park to their departure.

Do I have to take a guided tour?

No, you can join a guided tour if you wish, but you may also take a self-guided tour (with the help of a visitors’ guide) or an audio tour (using an audio-guide).

To find out more about the full range of château tours, we suggest you use the online search tool to fill in the relevant fields about you and when you intend to visit the château.

How much is the guided tour?

There is no extra charge for the guided tour.

Is it possible to eat at the château?

Yes, on arrival at the château, at the top end of the car park, a large flight of steps brings you to the Taverne du Haut-Koenigsbourg, which serves a range of local specialities.

Weather permitting, between April and October (the exact dates may change slightly from year to year), you’ll be able to have something quick to eat (sandwiches etc) at the pavillon du Haut-Koenigsbourg snack bar, which boasts outside seating.

In addition, there is a picnic area.

The picnic area is covered but not heated. It is not possible to book tables in advance.

Can I bring home a souvenir of the château?

There are two gift shops in the château: one is at the pavillon snack bar and shop (at the top of the car park) and the other is in the château itself.

The restaurant, gift shops and the bookshop (located in the restaurant), have the same opening hours as the château.

In addition to the usual methods of payment, we also accept French holiday vouchers and French luncheon/meal vouchers.

You may contact the sales department on+33 (0)3 88 82 37 80.

Are young children in pushchairs or strollers allowed into the château?

No, pushchairs are not allowed in the château due to the large number of staircases and the generally confined and narrow nature of the paths and the site itself.

Are dogs allowed into the château?

No. Dogs (or any other animals) are not allowed inside the Lord’s Residence(even if carried inside a bag) and they may not be left unattended outside the château.

The one exception to this rule is guide dogs/assistance dogs.

Are photography and the use of camcorders permitted?

Yes, photography and video recording for strictly personal use are allowed. The use of tripods is not allowed given that the château is a relatively small site visited by large numbers of people.

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